Note: This website is under construction, Please contact us for detailed information. Services Service options A Distributor can chose of many levels and  types of service regarding own strategy. Microtechnologics BV offers their distributors maximum support. We can offer many levels of service in the support of the TraxFast Asset Tracking System. We will provide the best level of service according to your specifications and available resources in creating a successful local implementation, support, and on going maintenance of TraxFast. We do this in a very close working-together with the local distributor and eTeklogics. Please review these program services below: TraxFast Off the Shelf – your Customer can purchase the hardware and TraxFast software with no setup or consulting support. Customer is responsible for the system setup and the complete asset tagging process. TraxFast Comprehensive – your Customer can purchase the TraxFast software with setup and consulting support. You  will invoice the customer time and material spent and this process could include onsite support. The customer will allocate the appropriate personnel to work with your on site consultant. TraxFast Onsite Service - Let you perform the asset tagging process using eTeklogics hardware and software and you will provide the customer with all the data, reports, and labels. You will invoice on per tag basis using teams of your own personnel. One person will be the tagger and the other an asset administrator, the project is supervised by your Project Manager and ensure at least 98% data accuracy. TraxFast Rental Program - If your customer does not wish to purchase a PDA,  you can rent the PDA hardware for your inventory and tagging of assets on a daily or weekly rental program. TraxFast Leasing - you also can offer a complete leasing program, which will include consulting time and materials, hardware, and the TraxFast Asset Tracking System. TraxFast Combination - Chose any of the above programs for your successful acquisition and implementation of TraxFast. TraxFast Maintenance - Besides our annual software support offerings you can extend the warranty of your PDA hardware, including your desktop, monitor, and CPU. We want to make sure you and your customers have the best choices for support and service to fit their requirements. Customer Support  TraxFast Standard Support A 30 day subscription to Standard Support is included with your purchase of TraxFast . It provides support via email and telephone for 30 days. TraxFast Maintenance Plan The Maintenance Plan offers quicker response times to your questions, direct access technical support technicians, plus maintenance releases and full version upgrades FREE of charge for one full year. The Maintenance Plan offers you these benefits: Priority Support. With Priority Support members are automatically moved to the front of the queue in terms of access to second level support resources -- both by phone and email. What that means to you is fast answers when you need them most. Plus, extended hours are available for Priority Support customers. Free Full Version Upgrades During the time you are active on the Maintenance Plan you will receive the latest upgrades and new releases free of charge. You will be sent notifications of release and upgrade availability and be able to download from your customer web page at your convenience. Note: Terms and conditions of support, support features, and support availability are subject to change.